Shipping policy

Last updated: 31 August 2026

Where we deliver

Available destinations are shown at checkout. Barkee currently serves supported destinations in the United States, the United Kingdom and selected European countries.

Shipping cost

Shipping costs are calculated and shown at checkout before payment. If an order qualifies for a promotion, the applicable discount will also be shown before payment. Do not rely on an older advertisement or social-media post if it differs from the checkout total.

Production estimates

Orders are processed and shipped during business days only (Monday-Friday, excluding public olidays).

Because every Barkee product is custom-made just for you, we require 2–4 business days on average to prepare, produce, and fulfill your order before it is shipped. During busy periods production may take longer.

Once your order has entered production, we are unable to make any changes, including shipping address modifications. Please ensure your shipping address is correct before completing your purchase.

Delivery estimates

The estimates below refer to shipping time only and do not include our 2–4 business day production time.

Personalized Canvas

United States: 4-8 business days
United Kingdom: 2-3 business days
Selected EU countries: 2-5 business days
Other supported EU countries: 5-10 business days

Personalized Mugs

United States: 2–5 business days
United Kingdom: 2–3 business days
All supported EU countries: 5–15 business days

Personalized Phone Cases

United States: 4-8 business days
United Kingdom: 2–3 business days
All supported EU countries: 5-10 business days

Please note that these are estimated delivery times and are not guaranteed.

Tracking

We will send tracking information when it becomes available. Please use the tracking link for current carrier updates and contact us if the parcel appears to have stopped moving beyond the timeframe communicated for your order.

Products in the same order may be produced and shipped separately. If this happens, you will receive separate tracking information for each parcel.

Address checks and corrections

You are responsible for providing a complete and accurate delivery address. If our systems identify a possible address problem, we may email you for a correction.

You may request an address correction before the order is sent to production. After production begins, an address change is possible only if the carrier or fulfilment process permits it; we cannot guarantee it.

Incorrect addresses, refused and unclaimed parcels

If a parcel is returned, refused, unclaimed or cannot be delivered because of an incorrect customer-provided address or customer inaction, Barkee does not provide a free replacement or refund. If reshipment is possible, you must pay the actual additional production or reprocessing cost and shipping cost needed to send it again. If Barkee or its fulfilment partner caused the address error, our Guarantee applies.

Delayed parcels

While we do everything possible to ensure your order arrives on time, Barkee cannot be held responsible for delays caused by circumstances beyond our control, including customs inspections, severe weather, transportation disruptions, labor disputes, public holidays, or other unforeseen events.

Lost parcels

If a parcel is confirmed lost, you may choose a free replacement, store credit or a refund for the affected item. We will use tracking, carrier records and other available evidence to investigate.

Marked delivered but missing

If tracking says delivered but you cannot find the parcel, first check the delivery location, household members, neighbours and any designated safe place, then contact us promptly.

If valid delivery evidence cannot be produced after investigation, we may treat the parcel as lost. If reliable evidence shows delivery to the supplied address or an authorised safe place, later theft or disappearance does not automatically qualify for a refund, replacement or store credit. We will reasonably assist with available carrier information.

Risk during delivery

For consumer orders, responsibility for loss or damage remains with Barkee until the goods are delivered into your physical possession, or to a person or place you authorised, subject to applicable law.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@barkeeportraits.store to let us know how we are doing. We take your feedback very seriously and are always striving to improve.